We are a UK based family-run team
As runners, cyclists and walkers ourselves, we know how practical and durable our products need to be. So we carefully design our products to be waterproof, top quality and highly visible to keep you safe.
We sell direct to you to keep our quality up and prices down.
Our Promise To You
We do not store any of your payment details. We accept PayPal and all major payment cards.
We are a family run UK company. If you encounter any difficulties we are available quickly to help.
All products covered by a 1 Year Warranty. If you discover any quality concerns with your product, we will sort it.
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FAQs
Our return policy allows you to cancel your purchase within 30 working days from the day after you receive your goods, provided you notify us in writing. No cancellation, refund, or return is possible for used products unless they are defective. Personalised items, intimate goods, or those with hygiene concerns cannot be returned unless faulty. You must cover return postage costs, and we recommend sending returns by registered post. Subject to terms, we refund the purchase price and standard postage for incorrect or defective items within thirty days of receiving your return notification.
Yes, we offer dedicated customer support for all your queries and concerns. Please reach out to us at info@lightupu.com, or contact us through our social media channels. Our support team is committed to providing prompt assistance, aiming to respond within 24 hours.
Orders are processed within 3 business days, excluding weekends and holidays, with a notification sent upon shipment. UK shipping is free for orders over £20, with delivery times around 5-7 working days. We also provide international shipping, though some regions may be excluded; please inquire before ordering. Shipping costs will be calculated and shown at checkout.
Absolutely! Our lights are designed with versatility in mind, making them perfect for a wide range of outdoor activities. Nearly all our lights are either weatherproof or waterproof, ensuring they can withstand various conditions. For specific details on weather resistance, please refer to the individual product descriptions on our website.
Yes. We love working with influencers and have a great affiliate programme for influencers looking to enhance their income through the promotion of LightupU products. If you are interested in working with us just drop us an email at info@lightupu.com or reach out on any one of our social media channels.
We accept all major card types and PayPal.
We offer international shipping. Some countries may be excluded from delivery. Please contact us prior to ordering if you would like to know if we ship your area.
Shipping charges for your order will be calculated and displayed at checkout.
